In the past week, the airline said it had flown approximately 1,200 flights between Doha and its network of more than 150 destinations around the globe, with 90 per cent of those flights departing within 15 minutes of their scheduled departure time.
Earlier this week the airline released its annual report for the fiscal year 2017, revealing a net profit of $541 million, a 21.7 per cent year-on-year increase. The results also show an annual revenue increase of 10.4 per cent.
Akbar Al Baker, Group Chief Executive Qatar Airways, said: “Qatar Airways’ global operations continue to run smoothly, with the vast majority of our network unaffected by the current circumstances. Our focus is on supporting any passengers impacted by the current situation and ensuring that we continue to deliver our award-winning service. Our network expansion continues with two new destinations launching in the next month. As far as we are concerned, it is business as usual.”
In the coming months, that network will continue to grow. Yesterday, the airline launched direct service to Dublin, Republic of Ireland. Qatar Airways’ service to Nice, France, will commence on 4 July, and flights to Skopje, Republic of Macedonia, on 17 July. Other new destinations planned for the remainder of this year and 2018 include Las Vegas (USA), Canberra (Australia), Douala (Cameroon), Libreville (Gabon), Medan (Indonesia), Rio de Janeiro (Brazil), Santiago (Chile) and Sarajevo (Bosnia and Herzegovina), as well as many others.
In light of the blockade, the airline said it has significantly increased the operations of its global call centre and social media to ensure concerned customers receive the best possible care, and has even extended its commercial policy to ensure greater flexibility for refunds and rebooking for any passengers whose flight is impacted by the recent travel bans. The airline has also introduced new functionality on Facebook to provide customers with flexible call-back options. The airline is widely recognised as offering the world’s best service and holds the title ‘Best Airline Staff Service in the Middle East’ as awarded by the customer-voted Skytrax awards.
Qatar Airways’ new ‘First in Business’ seat, Qsuite, will be showcased to thousands of visitors at the Paris Air Show from 19–25 June before debuting on its first route, between Doha and London Heathrow, later this month. The Qsuite features the industry’s first-ever double bed available in Business Class, with privacy panels that stow away, allowing passengers in adjoining seats to create their own private room. Adjustable panels and movable TV monitors on the centre four seats allows colleagues, friends or families travelling together to transform their space into a private suite, allowing them to work, dine and socialise together.
-Times of Oman